Return Terms

Returns of non-perishable items

8.1 The HYUFC Club Shop operate by the standard 14 days return policy. We may extend this around Christmas time to 21 days.

8.2 We will not exchange or refund any items that have been personalised for example any shirt printing. Once a shirt has been printed the order can not be cancelled, exchanged or refunded.

8.3 We hope you will be happy with your purchase. However, should you feel it necessary to return a non-perishable item, you may cancel the contract for its purchase by contacting HYUFC within seven working days of delivery of the items to you by email at clubshop@hyufc.com. You should then return the relevant item to us in secure packaging within the 14 days of receiving it to HYUFC Club Shop returns, 4 Tregony Road, Orpington, Kent, BR6 9XF. You do not need to give us any reason for cancelling your contract nor will you pay any penalty.


8.4 You will be responsible for returning any item to us at your cost and risk unless the item is defective or we have delivered the item to you in error or as a substitute. The item should be returned to us in its original condition. If we do not receive the item back from you we may arrange for collection of the item from you at your cost. However if you are wishing to return it, in the hope of exchanging it for a different item (which you had not originally ordered). The sending of the new item will be at your cost.


8.5 When we receive notice of cancellation of your contract for any item, we will refund the price paid by you for that item or at your request once the item has been received back. If the item is defective will supply you with a replacement item. We will not refund the delivery charge for sending the item to you unless you are returning an entire order.


8.6 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the cost of delivery we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.